Terms of Service

Version 11 October 2026 · Effective 11 October 2026 · Earlier versions

1. Who we are and what these terms cover

Waypoint (way.careers) is a service of Waypoint Careers Limited, a company registered in England and Wales (company number 17156394), registered office 27 Old Gloucester Street, London WC1N 3AX, United Kingdom. "We", "us" and "our" mean Waypoint Careers Limited. "You" means the person using Waypoint.

These terms apply when you buy from us, sign in to your dashboard or use any part of Waypoint. Our Privacy Policy explains how we handle personal data and forms part of these terms. If you do not agree with them, please do not buy or use Waypoint.

You must be at least 18, and you use Waypoint for your own career.

2. What Waypoint is

Waypoint is a career intelligence service. Depending on your plan, it gives you:

a market map: companies that fit your brief and the decision-makers who hire at your level, with researched contact details;
hiring signals, intelligence reports and a strategy guide;
openings matched to your profile (Plus and Pro);
Market Readiness, Alumni and other dashboard tools;
Branding Suite tools for your CV, LinkedIn, content and headshots (Pro);
Waypoint Live: weekly map updates, Market Signals and Outreach through your own Gmail;
Pointy, an assistant inside your dashboard.

What each plan includes is described on way.careers when you buy. Waypoint is self-serve, and support is by email.

3. What Waypoint is not

Waypoint is not a recruitment agency, employment agency, staffing firm or employer. We do not find you a job, put you forward to employers, arrange interviews or represent you, and we do not act for employers.

Nothing we provide is a promise of a job, an interview, a reply or any other outcome. Employers make their own hiring decisions for reasons we cannot control, including the market, their needs, and your own experience and approach.

Information about markets, employers, salaries, visas or work permits is general information. It is not legal, immigration, tax or financial advice. Check anything important with the employer or a qualified adviser.

4. Buying a plan and delivery

Prices are in US dollars and are charged by our payment provider, Stripe. Your bank may add its own fees.

We start work as soon as you pay. Discovery is normally delivered within 48 hours, and Starter, Plus and Pro within 5 working days, counted from when we have your completed brief. These are our normal times, not guarantees. If we need more information from you, or your brief needs more research, it can take longer and we will tell you.

Each plan states how many companies it includes. If your brief is very narrow (for example a small market or a rare role), we may suggest widening it so we can reach that number.

5. All purchases are final

Everything we deliver is made for you and work begins as soon as you pay, so all purchases are final and non-refundable. This includes plans, upgrades, add-ons and Branding Suite tools.

Instead of refunds, we put things right:

If a contact's email bounces or the contact is wrong, report it from your dashboard. We research a replacement within 48 hours, free.
If a company on your map is not relevant, you can swap it from its card within 30 days of delivery, as long as you have not yet emailed anyone there: up to 2 companies on Discovery and up to 5 on other plans.

Replacements and swaps cannot be exchanged for money.

By paying, you ask us to start work straight away. Any right to cancel ends once your map or other digital content has been delivered.

Payment disputes. If you think a charge is wrong, email hello@way.careers first. If you dispute a valid charge with your bank or card issuer, we may pause your access while the dispute is open, and we may share records of your purchase, your acceptance of these terms and your use of Waypoint with our payment provider.

6. Waypoint Live

Live costs $70 a month (or the price shown when you start it), charged monthly in advance from the day you start. Each extra market costs $39 a month (or the price shown) while Live is on, and ends as soon as you remove it.
Plus includes 30 days of Live and Pro includes 3 months. Referral rewards and complimentary periods also give you Live for a set time. These included periods end by themselves on their end date. We only charge you for Live if you start a paid subscription yourself from your Billing page.
You can cancel anytime from Billing. When you cancel a paid subscription, nothing more is charged and Live stays on until the end of the month you have paid for. We do not refund part months. If you end an included or free period early, Live stops straight away.
If a payment fails, Live may pause until the payment goes through.
When Live ends, your map and downloads stay yours, but updates, Market Signals and Outreach sending stop, and the map is no longer refreshed.
If we change the Live price, we will tell you before you are charged the new price, and you can cancel.
The 48-hour openings refresh is part of Live only on Plus and Pro maps.

7. Upgrades, add-ons and referrals

You can upgrade from your Billing page. What you already paid counts towards the new plan within the upgrade window shown there, and your map grows to the new plan's total.
Add-ons are available on Starter and above, from your dashboard. They are one-off purchases and are final. A New Geography add-on also adds that market to Live for $39 a month while Live is on, as shown before you buy.
When someone you refer buys and their map is delivered, you both get a free month of Live. Rewards have no cash value and cannot be transferred. We may cancel rewards gained by referring yourself or through misuse.

8. Access provided by an employer

If your employer or another organisation pays for your seat:

these terms apply to your use of Waypoint, and our agreement with that organisation covers payment;
the organisation receives no reports about your activity. We never tell them whether you sign in, which companies or people you contact, or what you write;
your access lasts for the period they arranged, so download anything you want to keep before it ends;
the prices, billing and refund sections of these terms apply to you only if you buy something yourself.

9. Your account

Give us accurate information and keep it up to date.
Your account is for one person. Do not share your sign-in codes or let anyone else use your dashboard.
You are responsible for what happens in your account. Tell us straight away at hello@way.careers if you think someone else has access.

10. Using your map and its contacts

Your map is made for you, for your own job search. It contains business information about companies and the people who work there, gathered from public sources and business data providers.

You may:

read your map, download your reports and keep them;
contact the people in it, one to one, about your own career.

You must not:

share, sell, publish or give your map, reports or contact details to anyone else, or upload them to another tool, list or database;
use them for recruiting, sales, marketing or anyone else's job search;
send bulk, automated or repeated messages, or contact anyone who has asked you to stop. If someone asks not to be contacted, stop and let us know.

You are responsible for following the laws that apply to your messages, including anti-spam, privacy and data protection laws where you and the people you contact are.

Your map is not exclusive. The companies and people in it are not reserved for you, and other Waypoint customers may approach the same companies or people.

Contact details change. We check emails when we deliver them, but people move roles and companies change their systems, so we cannot promise that every detail is current or that every email will be delivered.

11. Outreach and Gmail

Outreach is part of Waypoint Live. To send, you connect your Gmail account. We ask Google only for permission to send email for you. We cannot read your inbox. You can disconnect at any time from your dashboard or your Google Account.
Waypoint drafts emails with AI. They are sent from your address, in your name. First emails go only when you approve them, and follow-ups are sent automatically only if you switch that on.
You are the sender. You are responsible for what you send, and for checking every email before it goes.
Emails sent through Outreach include open and click tracking. Tracking shows when an email is opened or a link is clicked, with the IP address, approximate location, device, email app and browser. Opens are a guide only, because some email apps open or block emails automatically.
We may limit how many emails you send in a day to protect your Gmail account and your sender reputation.
Your use of Gmail is also subject to Google's terms.

12. AI, the Branding Suite and headshots

Waypoint uses AI to research, score, write and create images. AI can be wrong or incomplete. Check everything before you rely on it, publish it or send it. You are responsible for what you use.
Your CV and LinkedIn content must stay true. Our tools reframe your real experience; do not add experience, qualifications or results you do not have.
For headshots, upload only photos of yourself that you have the right to use. Before we train your face model, we ask for your explicit consent. The model is used only to make your headshots. Our Privacy Policy explains how it works and how long we keep it.
Generated headshots may not be an exact likeness. Do not use them where a true, unedited photo is required, such as passports, visas, ID cards or official applications.

13. Pointy and messages to us

Pointy is an AI assistant. Its answers can be wrong, so check anything important. Our team can see your Pointy conversations and the messages you send us, so that we can help you, and we may join a conversation to answer you directly.

14. Intellectual property

You own the CV, photos and other material you give us, and you allow us to use it to provide Waypoint to you.
Your deliverables are yours to use for your own career.
Waypoint, its software, methods, data and the way maps are put together belong to us or our licensors. You may not copy them, take them apart or use them to build a competing product.
We learn from how Waypoint is used, including which companies, roles and approaches get replies, and we use that knowledge to improve Waypoint and to build market intelligence, which we may share with business partners.
If you send us ideas or feedback, we may use them freely.

15. Acceptable use

You must not:

use Waypoint for anything unlawful, misleading or harmful;
scrape, bulk copy or extract data from Waypoint, or use bots or automated tools on it;
get round security, access limits or content protection, or reverse-engineer any part of Waypoint;
impersonate anyone or misrepresent who you are;
upload anyone else's photos, CV or personal data without their permission;
upload anything that contains viruses or harmful code;
resell Waypoint or any deliverable.

16. Suspending or closing accounts

We may suspend or close your account, without refund, if you seriously or repeatedly break these terms. This includes misuse of contact data, spam, sharing your dashboard and dishonest payment disputes.

You can stop using Waypoint at any time and ask us to delete your data, as explained in our Privacy Policy.

17. Availability and changes to Waypoint

We work to keep Waypoint available and accurate, but we cannot promise it will always be uninterrupted or free of errors. We may change, add or remove features at any time.

Waypoint relies on other services, such as Google, Stripe and data providers. We are not responsible for their outages or changes.

Openings come from public job sources and employers' own websites. We do not check every listing, and we are not responsible for third-party websites or employers.

18. Our liability

We are not responsible for losses we could not reasonably foresee, for employers' decisions, for how the people you contact respond, for emails you send, or for loss of job opportunities, income, profit or reputation.
Our total liability to you for all claims is limited to what you paid us (or, for an employer-provided seat, what was paid for your seat) in the 12 months before the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that the law does not allow us to limit.

19. Your responsibility to us

If someone makes a claim against us because of emails you sent, material you uploaded, or your misuse of Waypoint or its contact data, you are responsible for the resulting losses and reasonable costs, to the extent the law allows.

20. Changes to these terms

We may update these terms, for example when Waypoint or the law changes. We will show the new version in your dashboard and ask you to accept it before you continue, and we will email active Live subscribers about important changes. Each version is dated, and we keep a record of the version you accepted. Earlier versions are kept at way.careers/legal.

21. General

These terms, the Privacy Policy and any order or employer agreement are the whole agreement between us about Waypoint.
If a court finds part of these terms unenforceable, the rest still applies.
If we do not enforce a right straight away, we can still enforce it later.
We may transfer our rights and obligations to another company, for example if Waypoint is sold, and your rights under these terms will not be reduced. You may not transfer yours.
Only you and we can enforce these terms. No one else has rights under them, including under the Contracts (Rights of Third Parties) Act 1999.
We are not responsible for delays caused by events outside our reasonable control.
We contact you by email at the address on your account.
These terms are written in English. If they are translated, the English version applies.

22. Law and disputes

English law governs these terms, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any protection given to you by the mandatory laws of the country where you live, and you may be able to bring a claim in your local courts. Please contact us first: most issues are resolved quickly by email.

23. Contact

Email hello@way.careers, or write to Waypoint Careers Limited, 27 Old Gloucester Street, London WC1N 3AX, United Kingdom.